Program Manager - Wipro Infotech, Gurgaon,India

Image via WikipediaOrganization - Wipro Infotech
Designation - Program Manager
Location - Gurgaon


• Managing the customer accounts in terms of delivery, Customer satisfaction, Customer reviews, renewals/ enhancement of business.
• Conducting regular Reviews with Clients.(VP, CTO)
• Managing SLA for Voice Infrastructure.
• Manage Billing for the voice domain.
• Drive Projects and Ensure timely completion.
• Drive SIP (Service Improvement Plans).
• Convert Customer Complex Business problems into Innovative technology Solution.
• Build a strong Execution Team of 30-40 Engineers and supervise assigned operations to achieve operational success Skills and Job Requirements

Skills and Job Requirements

Ideal Candidate should have

• Handled a Virtual team of 30 resources spread across multiple geographies.
• Should be able to communicate to CXOs during Crisis and Critical Incidents.
• Should be possessing strong knowledge on 2-3 Voice technologies like Dialers (Aspect), Avaya Call Center Technology, Call Recording (Nice, aspect), CMS, Intelligent Call Routing (Geotel)
• Should be able to drive multiple projects at a team worth $ 1Mn.
• Should be able to drive Automation and identify Cost take-out Opportunities.


About Wipro:
Organisation: Wipro Infotech is a global Company with presence in 45 countries. It partners with 162 Forbes 2000 clients. It has a diverse talent pool of 53000 employees from 23 nationalities.
Financials: For the year ended March 31st 2007, Wipro Infotech recorded revenues of Rs 24835 Mn, representing a growth of 46% YoY. PBIT grew by 47% YoY to Rs 2139 Mn.
Geography: Wipro Infotech is the leading strategic IT partner for companies across India, the Middle East and Asia-Pacific. It has 9 regional offices in India besides offices in the KSA, UAE, Taiwan, Malaysia, Singapore, Australia, and other regions in Asia-Pacific and the Middle East.

Credentials: World's first Global Software Company to achieve Level 5 SEI-CMM
- World's first IT Company to achieve Six Sigma
-Top Network Integrator for the year 200
-No 2 Network Management Service Providers
-Majestic Partner of the Year 2006 by Sun Microsystems.
- Top SI partner of the Year 2006 by IBM
-Customer Advocacy Partner of the Year 2006 in Asia Pacific by Cisco.

Culture: "The Spirit of Wipro" is represented through the statements:
Intensity to win: Make Customers Successful. Team, Innovate, Excel.
Act with Intensity: Respectful for the individual. Thoughtful and responsible
Unyielding Integrity: Deliver in Commitments. Honesty and fairness in action

Please feel free to mail/call in case of any query. We will be more than glad to provide you the necessary inputs. We will be grateful if you can pass this information to your friends/Colleagues/Peers who would be interested in looking for a job change.
Looking forward to hear from you


Thanks,
Manisha Banga
Senior Recruiter
HReSource Consultants
Manisha.hresource@gmail.com
manisha@hresource.co.in
For further information u can visit us at www.hresource.co.in
Please, join our group on linkedin to know about all the open positions with us in future.
http://linkd.in/bFF4al

Read more...

Why they are named so??????

Few interesting facts that we may not be aware of.............Plz have a look...........

1.Yahoo!

The word was invented by Jonathan Swift and used in his book Gulliver's Travels. It represents a person who is repulsive in appearance and action and is barely human. Yahoo! founders Jerry Yang and David Filo selected the name because they considered themselves yahoos.

2. Xerox

The Greek root "xer" means dry. The inventor, Chestor Carlson, named his product Xerox as it was dry copying, markedly different from the then prevailing wet copying.

3. Sun Microsystems

Founded by four Stanford University buddies, Sun is the acronym for Stanford University Network.

4. Sony

From the Latin word 'sonus' meaning sound, and 'sonny' a slang used by Americans to refer to a bright youngster.

5. SAP

"Systems, Applications, Products in Data Processing", formed by four ex-IBM employees who used to work in the 'Systems/Applications/Projects' group of IBM.

6. Red Hat

Company founder Marc Ewing was given the Cornell lacrosse team cap (with red and white stripes) while at college by his grandfather. He lost it and had to search for it desperately. The manual of the beta version of Red Hat Linux had an appeal to readers to return his Red Hat if found by anyone!

7. Oracle

Larry Ellison and Bob Oats were working on a consulting project for the Central Intelligence Agency (CIA). The code name for the project was called Oracle (the CIA saw this as the system to give answers to all questions or something such).

8. Motorola

Founder Paul Galvin came up with this name when his company started manufacturing radios for cars. The popular radio company at the time was called Victrola.

9. Microsoft

It was coined by Bill Gates to represent the company that was devoted to MICROcomputer SOFTware. Originally christened Micro-Soft, the '-' was removed later on.

10. Lotus

Mitch Kapor got the name for his company from the lotus position or 'padmasana.' Kapor used to be a teacher of Transcendental Meditation of Maharishi Mahesh Yogi.

11. Intel

Bob Noyce and Gordon Moore wanted to name their new company 'Moore Noyce' but that was already trademarked by a hotel chain, so they had to settle for an acronym of INTegrated ELectronics.

12. Hewlett-Packard

Bill Hewlett and Dave Packard tossed a coin to decide whether the company they founded would be called Hewlett-Packard or Packard-Hewlett.

13. Hotmail

Founder Jack Smith got the idea of accessing email via the web from a computer anywhere in the world. When Sabeer Bhatia came up with the business plan for the mail service, he tried all kinds of names ending in 'mail' and finally settled for Hotmail as it included the letters "html" - the programming language used to write web pages. It was initially referred to as HoTMaiL with selective upper casings.

14. Google

The name started as a jockey boast about the amount of information the search-engine would be able to search. It was originally named 'Googol', a word for the number represented by 1 followed by 100 zeros. After founders - Stanford graduate students Sergey Brin and Larry Page presented their project to an angel investor, they received a cheque made out to 'Google



15. Cisco

The name is not an acronym but an abbreviation of San Francisco. The company's logo reflects its San Francisco name heritage. It represents a stylized Golden Gate Bridge.

16. Apple Computers

Favourite fruit of founder Steve Jobs. He was three months late in filing a name for the business, and he threatened to call his company Apple Computers if the other colleagues didn't suggest a better name by 5 o'clock.

17. Apache

It got its name because its founders got started by applying patches to code written for NCSA's httpd daemon. The result was 'A PAtCHy' server - thus, the name Apache.

18. Adobe

The name came from the river Adobe Creek that ran behind the house of founder John Warnock. __________________

Read more...

The best poem of 2006

This poem was nominated by UN as the best poem of 2006, Written by an
African Kid

When I born, I black
When I grow up, I black
When I go in Sun, I black
When I scared, I black
When I sick, I black
And when I die, I still black

And you white fellow
When you born, you pink
When you grow up, you white
When you go in sun, you red
When you cold, you blue
When you scared, you yellow
When you sick, you green
And when you die, you gray

And you calling me COLORED??

Read more...