A requirement with MNC, Looking for DGM – Solutions, Technology Transformation professionals Exp 10 to 12 Yrs
Joining Location: NCR
Brief JD
KEY RESPONSIBILITIES :
Lead a Technology Transformation team of skilled resources to provide pre sales
support, develop/implement and maintain contact center application such as WEB. IVR,
Call Routing, CTI and Knowledge Management applications for global clients.
Experience in managing a team of technical resources in implementing contact center
technologies for a large corporation spanning a large base of contact centers and using
different vendor products.
Experience in managing large implementations and handling multiple clients or multiple
projects.
Should be able to understand overall customer requirement and be able to come up with
most innovative and efficient solution
Candidate should have strong analytical capabilities
Should have good estimation skills with exposure to leading estimation tools
Should be proactive in making suggestions to customers on best practices and managing
client or Business owners expectations is critical
Should have experience in pricing and commercial packaging of solutions
Should be able to present the solutions to the customers and articulate the value props in
a detailed and crisp manner
Should have excellent vendor management and 3rd party management skills
Should have excellent relationship management skills with customers, vendors, partners
and other internal teams
Should have had technical/platform design and architecture experience, combined with
application design and architecting
Hands on experience in speech enabled IVR implementation, deployment of call routing
infrastructure such as Genesys, Cisco and Avaya products and managing client or
Business owner’s expectations is critical.
Details Req:
Ctc:
Ectc:
NP:
Please revert in case interested with your updated profile. It would be thankful if you could refer your friends.
Regards
Mahesh Kumar
______________________________
Alp Consulting Ltd
E mahesh.k@alpconsulting.in
W http://www.linkedin.com/pub/
Facebook
0 comments:
Post a Comment