A Productive Workforce

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A productive workforce is one that delivers goods and services in an efficient manner and continuously strives to improve.

Desired Outcomes
Service Delivery: Programs are designed and delivered to meet the needs of citizens.

Performance Indicators
* Employees participate in the development of service standards.
* Targets for service and productivity are set and performance is measured against these targets.
* Initiatives are undertaken to improve the quality of service to clients and productivity.
* Employees provide creative solutions to problems and innovative approaches to client service.
* Employees receive ongoing feedback on their performance and use it to improve their productivity.
* Full, quality services are provided in a timely manner and in both official languages.

Desired Outcomes
Clarity of Responsibilities: Roles, responsibilities and performance expectations are clearly defined, understood and accepted.

Performance Indicators
* Work is evaluated on the basis of accurate job descriptions.
* Levels of service and standards of productivity are known and accepted.
* Goals and objectives are met.
* Staff performance is recognized and rewarded.

Desired Outcomes
Organization of Work: Work is organized and assigned to facilitate timely decision making and improvements in productivity.

Performance Indicators
* The organization has no duplication of services or conflict between the types of services provided throughout the organization.
* Teams increase efficiency and effectiveness.
* Individuals or working groups in different parts of the organization co-operate to facilitate the progress of projects.
* Procedures are applied flexibly to meet objectives in the best ways.

Desired Outcomes
Employment Strategies: Strategies to attract skilled persons ensure good value for the money and are simple, timely and efficient.

Performance Indicators
* Employees have the competencies to meet the needs of the organization.
* Managers are supported in meeting and responding to their human resources needs.
* Staffing practices conform to the requirements of the Staffing Delegation and Accountability Agreement signed by the department and the Public Service Commission.
* The organization's approach to employing and retaining people and its human resources management processes are fair, equitable and transparent.

* Fairness: Decisions are made objectively, free from political or bureaucratic patronage; practices reflect the just treatment of employees and applicants.
* Equity: There is equal access to employment opportunities; staffing practices are barrier-free and inclusive.
* Transparency: There is open communication with employees and applicants about human resources management practices and decisions.