Position Name : Technical Account Management (Delivery and Project Management)Location : Gurgaon
* Seamless project management through all phases of the customer relationship - coordinating with the customer, account manager, technical resources, and support personnel.
* Key responsibility is Regional delivery management (Project Planning, Scope definition and management, Traceability management across the project life cycle, Communication plan, Drive WBS, Technical evaluation / Pre and post implementation product review, UAT coordination)
* Providing an excellent customer experience for all accounts, by anticipating and resolving customer issues in a manner that exceeds the customer expectations
* Communicating regularly with the customer to evaluate satisfaction and proactively identify upcoming needs.
* Coordinating with technical personnel as needed to meet customer needs, while managing customer expectations to prevent overload or missed deadlines
Desired Skills.
* Experience in Account Management & delivery on telecom related software.
If contemplating a career change , kindly send in your updated detailed profile for the same asap with following details .
Total exp -
Rel exp -
Current CTC -
Expected CTC -
Notice Period -
Regards
Neeru Arora
mail cv : neerua@e-lixirweb.com
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