Opening for Network Services Expert Engineering for one of our World’s Leading IT /Telecom Company based at Delhi NCR. If you would be keen for change, please email us profile asap.
Our client has 30,000 employees in 166 countries and territories across the world, and our job roles are just as diverse. In 2009 we were named Best
Managed Services Provider and Best Asian Telecom Carrier at the Telecom Asia Awards. We also were recognized as
Data Communications Service Provider of the Year and Managed Service Provider of the Year at the Frost & Sullivan APAC ICT Awards 2009.
As the global leader in integrated communications, our client Business Services operates the world’s largest seamless voice and data networks, with local support in 166 countries servicing more than 3,750 multinational customers. Our client regional presence and our local offices all around the world: in North America / Latin America / Middle East and Africa / Europe / France / Asia Pacific
1.Scope / Function : Network Services Expert Engg - Delhi
Reports to : Head Network Services Expert - Delhi
Mission / Role purpose
To provide highest level technical support on all backbone networks and platforms .
To plan , propose and execute operational projects and to lead vendor management activities by coordinating with Engineering, planning and vendor for continuous improvement of backbone network performance.
Key Accountabilities :
- Lead the
Fault management of highly critical and complex problems as a member of the highest level expert support team.
- Propose and execute continuous improvement plans for resolving recurrent backbone network issues and improvement of Client International backbone network infrasrtucture in a proactive manner
- Coordinate with OBS Engineering/Planning Departments to resolve capacity, design and other complex issues within the Network by planning, participating and executing new projects successfully
- Lead the vendor management activities as network operation entity by working closely with Engineering for platform specific problems and resolving
Software bugs associated with
Vendor platforms.
- Create and communicate effectively
Technical Advisories on vendor bugs and workarounds to all provisioning and customer facing support entities to sync up with their process and maintain transparent flow of information.
- Support the “Head of Network Services Experts “to implement new and follow existing operational procedures to ensure network efficiency and availability.
- Dual validate and support High impact ,major and complex changes to the Network infrastructure as a part of Network
Change Management Process and drive change management quality audit initiative.
- Provide network operations feedback to the management as well as active participation in Network related projects.
- Ensure on-the-job training for all products and services required for daily operations by creating related documents, presentations etc for knowledge management within iBNF operation including level1 and level2 teams.
- Knowledge sharing within OBS by using the official data repositories assigned such as Lotus Notes databases, Intranet Web sites, Fault and Change Management tools
- Maintain a thorough understanding of the tools, systems, and processes required to provide top notch technical support and a swift problem resolution.
- Manage projects related to new software, hardware or services release in the production network (voice and IP).
•To asses the impact of any network issue and escalate to management appopriately
•To assess the impact and complexity of the problem and engaing right support team for next level support
•To take a decision on change fallback or go ahead based on customer impact and status of the change implementation
•To decide on technical development plan for a particular domain by taking current technical skills in to consideration
Key Result / Decision areas (outcomes)
- Provide highest level technical support to resolve all Backbone Network/customer events/issues/cases referred to the group by level 2 operational support team and also by network operation center to accomplish outstanding
Customer experience and to meet organization specified objectives.
- Proactive initiatives to alleviate potential risk in the operational network.
- Problem management to reduce the number of repeated incidents in the network.
- Managing the suppliers by technically challenging them to ensure best support for the organization.
- Release updated technical advisories to proactively alert all internal stakeholders about identified bug or problems.
- Risk mitigation due to disruptive network changes and ensure continual improvement of Change management activation process.
- Effective knowledge management of the operational team to ensure availability of backbone support for the services offered to OBS customers.
- End to end knowledge sharing for whole iBNF operation teams.
- More effective backbone support for complex problems.
- Effective release management with zero impact to operational network.
- Improved network availability
- Improved Change management success rate
- Improved CSAT
2. Essential Role Related Knowledge, skills, certifications, and experience
Knowledge And Abilities
Excellent knowledge of communication standards and OSI/commercial protocols as follows:
Network Technologies - MPLS, IP, PPP/IP Dial, IS-IS, RIP, OSPF, BGP4, M-BGP, ISDN, SDH/SONET, ATM, Frame-relay, IPV6,
VoIP, SIP, SS7, ISUP, L2VPN / VPLS, Multicast etc.
Hands on experience on UNIX platform. Good level of knowledge in scripting (PERL, EXPECT, TCL etc)
Expert level of knowledge and hands on troubleshooting experience on one or more than one of the following technologies:
•High end CISCO Routers,
•Voice (TDM,VoIP), NGN, Alcatel routers.
•GateKeeper, SIP
•Excellent Analytical and troubleshooting skills. Good understanding of Telecom Service providers Networks and Services
•Experience in vendor management role as a member of highest technical support team
Education, Qualifications, And Certifications
University degree or equivalent experience (Computer or Electronics or Telecommunications or Networking).
Experience
- Minimum of 7- 8 years technical support experience in any telecom platform / environment within the telecom or IT industry preferably in telecom service provider backbone network.
- Project management experience.
- In depth hands on technical knowledge and exposure to high end core network elements.
If you wish to apply for this opportunity, then kindly send across your updated profile mentioning for which position you are applying, with the below details;
Reason for Change:
Is Job Location (Gurgaon / NOIDA), Ok?
Current CTC:
Expected CTC:
Joining Time Required:
Thanks & Regards,
Anjali – IT Consultant
Brainsearch Consulting Firm - Your Recruitment Partner
E-Mail-
anjali@brainsearchindia.com
Company URL-
www.brainsearchindia.com