An opening with German based MNC in Gurgaon for the position Manager SupportExperience required for the Job: 10 - 14 years
Job Location: Delhi/NCR
Key roles:-
<>Ensure the Operations business continuity and recovery
requirements are met.
<>Support manager is responsible for all the support activity escalations
from the customer.
<>Weekly / Fortnightly support call and status updates to external and
internal steering committees
<>Improve the ratings of issues on the Risk Register that are owned bythe Support Manager
<>Leading a Support team of people across countries and cultures, to perform as per the Support Assignment
<>Coordination with the Pre-sales and the Sales team for systemsperformance review.
<>Interface with Individuals / key influencers among Corporate for ascertaining requirements, making presentations and delivering need based product solutions. <>Ensure speedy resolution of queries & grievances to maximize client satisfaction levels.
<>Maintain excellent relations with clients to generate avenues for further business.
<>Interact with various departments such as Content / Product /Technology to ensure that deliverables to Client are met on time and with the Quality that was promised.
Job Description:-
<>Trained / Experienced in formal Support Management Techniques
<>Demonstrable relationship development and customer management capability at senior levels
<>Demonstrable ability to get work done in unstructured and structured environment
<>Must have worked with a multinational company in a similar role; experience of leading technical support Engineer in multiple geographies (in and outside India)
<>Must be able to perform under stress, and have the knack of getting things done
<>Knowledge and Industry exposure with reference to North Indian Market will be preferred
<>Working experience in a European Network Services
Provider / IT vendor/ Support Setup
Qualification:- Degree holder
Experience: 10-14 years
If your profile matches with our current requirements please revert back with your updated profile.
Thanks,
Sunil Nandakumar
sunil@mnrsolutions.in
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