Showing posts with label Customer Management. Show all posts
Showing posts with label Customer Management. Show all posts

Monday, December 13, 2010

RCom Mumbai requires GM & DGM as 'Zonal BDM Data Products' Enterprise Broadband

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RCom Mumbai requires GM & DGM as 'Zonal BDM –Data Products' Enterprise Broadband
Pls mail your CV with CTC at globalhiringsolutions@yahoo.in

Job Description:

Acquire the targeted no. of corporate customers in the target period
•Achieve the sales revenue target allocated for the defined period
•Responsible for periodic achievement of the customer acquisition & revenue targets for the assigned national accounts.
•Ensure the adherence to the payment collection / Outstanding systems & procedures as per company policies
•Ensure the maintenance of the prospect cards containing the information as per the defined systems & procedures
• Build & maintain relationship with the key decision makers in the allocated accounts
• Build the customer loyalty by ensuring the QoS through coordination with the back end support functions viz. Customer Service & Program Management, billing and other functions

Raj Vohra
Global Hiring Solutions
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Monday, November 29, 2010

Rcom, Delhi requires GM/DGM as GAM-'Group Accounts Manager

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Rcom, Delhi requires GM/DGM as GAM-'Group Accounts Manager. Mail updated CV immediately at globalhiringsolutions@yahoo.in

JD as follows:
Primary Responsibilities –
1. Identify & target set of accounts to be focused under Non-government vertical along with a team of KAMs.
2. Envision upcoming opportunities for new - account acquisition.
3. Ensure the achievement of assigned sales / revenue targets through effective sales strategy implementation for all product lines.
4. Monitor team relationship building activities with internal & external key customers for Non-Govt.vertical.
5. Identify appropriate mix of products required for large / complex Non-Govt.accounts to enable development of an innovative, customized & effective solution, meeting all customer needs.
6. Ensure Total Customer Satisfaction and defect free service delivery on agreed SLAs.
Ensure team motivation & development through regular trainings & updation on new upcoming telecom solutions

In case of any query, you may call:
Raj Vohra
globalhiringsolutions@yahoo.in
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Wednesday, November 10, 2010

Urgent Opening for Services Delivery Manager for HCL NOIDA

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Looking for candidates for the position of Services Delivery Manager with one of my reputed client HCL COMNET(Noida)


Job Description for the Position :
(list KPP’s for the Position)

 Drive the Run Arena: Network Management,Data Networks, Voice Networks etc
 Should be having experience running the Network Operatins both Data and Voice
 Should be Customer Facing
 Middle Man between Customer -HCL
 1st Point of contact: HCL and Customer
 Responsible for Process Management
SLA Owner for specific BU
 Responsible for Service Improvement
 Set Exceptions and Expectations to the Customer
 Drive Outage Management and ensure speedy resolution
 Analyze the Impact and do Value Add
 Own Problems: Stability of specific business unit. Drive the issues to permanent resolution.
SLM is virtually internal customer to HCL. Ensures all problems are fixed internally.
 Point of Connect and Door Step to the Customer
 Ensures Zero Escalation, Zero Surprise and Negotiator with the Customer
 Redefine team structure if required.
 Bridge between Vendors, change owners and other stake holders to ensure timely resolution to every issue.
 Act as a resource provider- Right Vendors and Resources on Call
 Present the data to Datacenter in charge of specific geography with the trends, improvements and progress
 Responsible for driving projects, and incidents. Works closely with Xerox Business for pricing and other financial issues.
 Directly interact with Customer BU and drive the resolution.
 Coordinates with ITIL Leaders, Compute Team, and Service Delivery Leads for improvements and customer satisfaction.
 Align with Service Delivery team for timely response to escalations, issues and concerns raised by BU Stake Holders, business leads and Global Compute team
 Owns the communication to Customer for incidents, action plan and works closely with the asset owner for resolution.
 Create Confidence in Customer.
 SDM Time: 50%: Day to Day Operations, 20%: Customer Engagement, 20%: Reporting, 10%: Dynamic Reporting
 Discuss improvement Areas with Vertical Leads


If you are interested for the above mention JD, Kindly send across your updated resume in a Word Format along with the following details:

Present Company:
Present Role
Present CTC
ECTC
Time to Join
Relevant Exp
Total Exp
Open to relocate to Noida :

Thanks & Regards

Shefali Thakur

MAIL CV : shefali@kaleservices.com
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Friday, November 5, 2010

Presales Professionals ( Billings ) - Pune, Mumbai, Noida & Kolkata

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Opening for Presales Professionals ( Billings )

Job Description:

Required Experience:
• Preferably with exposure to Project Management & Delivery management.
• BE/M-Tech, MBA preferred from a reputed institute and 7+ years of telecom experience.

Skills/ technologies required:


Knowledge of Telecoms market, emerging technologies, business potential.

Understanding of common COTS products & Telecom Business Processes.

Strong domain knowledge (in any of the 6 pillars)

Offering solution to customer right from concept stage.

Product / Portfolio management experience will be an added advantage.

Exposure of implementation, ADM, transformation & migration projects with complete understanding of the delivery aspects.
Have knowledge of available COTS products and leading technologies in System Integration space.

Have knowledge of Quality and Configuration Standards
Have exposure to Effort Estimates, hardware sizing , design, Configuration, development, testing, review, implementation & Post implementation support.

Excellent knowledge and hands on MS office. Ability to author large documents.

Excellent verbal and written communication skills.

Good ability to manage expectations and interworking of BD, SD, SDU and customer to identify, strategize and document solutions.

Innovative / out of the box thinking capabilities.



Role & Responsibilities:



To understand and respond to various RFI, RFQ and RFP. Managing Complex Bids; Participating in Bid Proposal Response

Support Account/BDM /Sales/marketing team with presentation / solution / strategic and operational initiatives for a particular bid(s) or Account

Leading Proactive / Reactive Bids

Understanding customer requirement and ensure right solution with support from SDU’s / SD

Work with various Revenue Streams (6 pillars) and Solution Architect, Pricing, Delivery, and Alliances teams to co-ordinate for the overall presales project success.

Overall Bid Management

Preparing case studies and business cases as per requirements

Chairing of calls & face –to face interaction with internal stake holders and end customers for Technical presentation, POC and other demos

Manage the customer requirements and ability to have a big picture view of the whole solution and efficiently communicate the same to the customer

Responsible for High level presales (external) communication with customers and partners

Lead the team of Presales Consultant to provide technical market support , pricing etc


Location : Pune, Mumbai, Noida & Kolkata

No of Openings : 12


Grade : TG3/4/5

Please let me know :--


1. Total Experience :
2. Relevant Experience :
3. Current CTC. :
4. Expected CTC :
5. Notice Period :
6. Current location :
7. Ready to relocate. :
8. Contact No :
9. Education :
10. Resume:

Thanks and Regards,


Pawan Verma
Vertical Head
Fastrack Management & Consultants (FMC)
mail cv : pawan.verma@fast-trackindia.com
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Wednesday, October 13, 2010

Urgent Requirement for Pre Sales Consultant

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An immediate requirement for Pre Sales Consultant in Noida location. If you are interested then please send your updated resume for discussion.

About Inca
INCA INFORMATICS (www.incainformatics.com) is a privately held company specializing in solutions and services for the telecom and utility industry.
With over 40 customers including tier A telecom operators across the globe, INCA is one of the few companies offering a suite of solution integration services and customized operational support systems, based on the power of Geographical Imaging System (GIS) for the telecom and utility sector. INCA executes projects - from conceptualization to realization, from software design to system integration.
INCA is an equal opportunity employer. INCA has offices in California, Toronto, Singapore, London and New Delhi, India.

Job Title: Pre – Sales Consultant
Location: Noida
Position: Fulltime

Responsibilities:
• We are looking for a pre-sales consultant for more than 8 years of experience in handling Delivery and Pre-Sales in Telecom.
• Good knowledge of Utilities and strong experience in IT services & products.
• Good appreciation of technology trends & its application of Utilities business with ability to strategize & craft solutions meeting customer’s unique needs.
• Good networking & stakeholder engagement skills externally with customers, alliances, analysts etc and internally with pre-sales team, finance and legal for providing best fit & innovative solutions.
• Ability to drive and lead customer relationships into multi-million dollar engagements.
• Ability to deliver high customer satisfaction by working closely with the project teams and achieving committed service quality norms.
• Good communication, presentation & articulation skills
• Good people management skills
• Willing to travel frequently
• Ability to work & deliver in demanding situations
• Ability to think out of box to offer creative/innovate solutions
• Self-starting, pro-active & carries high energy and enthusiasm


Experience: 8+ years

Education: BE/BTECH/MBA

If you are not available then please forward this mail to any of your friends who would be interested and looking for a change.


With Regards,

Surjeet Singh
Recruitment Lead

Inca Informatics Pvt Limited 

MAIL CV AT : surjeet.singh@incainformatics.com
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Tuesday, October 5, 2010

Senior IT MNC opening- Telecom-OSS/BSS domain

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2 openings with our MNC client telecom domain.
Please find the positions below
1. Telecom business operations lead
Location: Pune and bangalore
2.IT head
Location: Jaipur and Lucknow

Please find the JD below.
JD for IT head
• Overall responsible for timely IT Service Delivery & IT Service support to Business in the region
• Act as an escalation point for the Client in the region
• To co-ordinate with Central Operations for issues raised by the client or Circle IT Heads in the region.
• To drive standardization of IT tools and processes internally
• To work constantly in automating new processes & to ensure automation of existing processes.
• Participate in the Budgeting process
• Active participation in the cost optimization in the region
• Proactive planning of Capacities based on business projections
• Ensure meeting all circle specific SLA’s
• Support in delivering the new project as part of BAU / transformation
• Driving IBM core values to IBMers as well as customer
• Responsible for guiding, mentoring and career enhancement of IBM employees in the region
• Responsible for all IBM & client process compliance

JD for TBO lead
he guy will be leading TBO activties 2. Knowledgeable on Telecom domain 3. Co-ordination with central team and business.
4. Should take the ownership & responsibility of the task assigned.
5. Should have through knowledge on Prepaid/Postpaid Domain with good exposure on billing/IN/Mediation etc 6. Co-ordination of work between internal and external, third party team members.
7. Responisble for Service Delivery (Billing, Prepaid, MIS) 8. Adherence to SLA targets (Contractual & Internal) 9. Proactive planning of Capacities based on business projections.

There is no constraint on CTC.
Please revert with your updated resume.
Kindly get in touch with me for any further Concerns/Clarifications.

Thank you,

Ullas
Manpower Services
ullas.kumar@manpower.co.in
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