If you're just starting out in the world of hotel management, here are a few things that you can expect to encounter on the long and exciting career path that lies ahead.
You're going to meet people. Lots of them. And they'll change your life.
Hospitality is a great field for extroverts, because every day brings
new opportunities for conversation and connection. Expect to interact
with people from every walk of life and every part of the world, since
lodging is all about travel, and travel is about adventure and contrast.
You're going to learn how to solve problems and overcome obstacles to help people get what they need.
Vacations come with high expectations, and travelers come with demands.
Whether they come to your destination for business or pleasure, the
clients you welcome will need services and access to things and
information they can't find on their own. From dry cleaning to
restaurants to local attractions to problems with a leaking faucet, your
guests will need your help, and you'll have to learn how to step up and
tackle these issues successfully.
You're going to deal with angry, dissatisfied people sometimes.
As hard as you try, you still won't be able to please all of your
clients all of the time. But every unhappy guest will offer a free
lesson in customer service and customer relationship management. Take
careful notes.
You're going to learn how the hospitality market works.
As you move forward with your hospitality career, keep an eye on the
kinds of moves and decisions that lead to success in this business, for
an entire company and also for an individual employee. How does this
market sector function? How does money circulate in this industry? What
makes some establishments thrive and others fail? Be prepared to find
out.
You're going to learn how to impress employers in this field, and eventually you may become one of them.
You won't just need to please customers during the course of your
hospitality career; you're also going to need to please your bosses and
employers. If you expect to advance to your desired level, it's a good
idea to closely watch those who are a few steps ahead of you. Find out
how they prepare for promotions and gain the attention of those who can
give them a leg up. Learn what it takes to shine in this field and step
ahead of your competition, and eventually you'll be in a position to
help those who are entering on the ground floor. You may even be ready
to open your own hotel or establishment someday, if that's one of your
long-term goals. Pay attention and learn from your mistakes, and that
day will come sooner rather than later.
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